25superph ("the Company," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who use the 25superph website, mobile platform, and associated services (collectively, the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information.
This Privacy Policy applies to all users of the 25superph Platform, including registered account holders, visitors who browse without registering, and individuals who contact our customer support team. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein.
25superph operates in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). Where applicable, we also observe the standards set by PAGCOR with respect to the handling of player data.
Note: This Privacy Policy should be read together with the 25superph Terms & Conditions. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
When you register for a 25superph account or interact with our Platform, we collect personal information that you provide to us directly, including:
When you access the 25superph Platform, we automatically collect certain technical and usage information, including:
We may receive information about you from third-party sources in limited circumstances, including identity verification service providers used for KYC compliance, payment processors for transaction verification, and fraud detection and prevention service providers.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, date of birth, government ID | Account registration, KYC verification |
| Contact Data | Email, mobile number, address | Account management, support communications |
| Financial Data | GCash, PayMaya, bank account details | Processing deposits and withdrawals |
| Technical Data | IP address, device info, browser type | Security, fraud prevention, platform optimization |
| Usage Data | Game history, betting records, session logs | Service delivery, responsible gaming monitoring |
| Communications Data | Support chat logs, email correspondence | Customer support, dispute resolution |
25superph uses the personal information we collect for the following purposes:
To create and maintain your 25superph account, verify your identity, process deposits and withdrawals, deliver the games and services you request, and provide customer support.
To comply with our obligations under Philippine law and PAGCOR regulations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and responsible gaming mandates. We are legally required to retain certain records and to report suspicious transactions to the appropriate authorities.
To detect, investigate, and prevent fraudulent transactions, unauthorized account access, bonus abuse, and other prohibited activities. This includes automated monitoring of account activity and transaction patterns.
To analyze usage patterns, identify technical issues, and improve the performance, features, and user experience of the 25superph Platform.
To send you information about 25superph promotions, bonuses, and new features where you have consented to receive such communications. You may opt out of marketing communications at any time by contacting our support team or using the unsubscribe mechanism in any marketing email.
To monitor your gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session reminders, and self-exclusion requests in accordance with PAGCOR guidelines.
Under the Data Privacy Act of 2012, 25superph processes your personal information on the following legal bases:
25superph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:
We engage trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, fraud detection services, and cloud infrastructure providers. These providers are contractually bound to process your data only as instructed by 25superph and in accordance with applicable data privacy law.
We may disclose your personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or other government authorities where required by law, court order, or regulatory directive.
In the event of a merger, acquisition, or sale of all or substantially all of the Company's assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
We may share your information with third parties in other circumstances where you have provided explicit consent to such sharing.
25superph retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the duration of your account relationship with us and for a period thereafter as required by applicable law.
Specifically, we retain:
When personal information is no longer required, 25superph will securely delete or anonymize it in accordance with our data retention procedures.
The 25superph Platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyze Platform usage. Cookies are small text files stored on your device when you visit the Platform.
You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 25superph Platform. Detailed cookie preferences can be managed through the cookie settings panel available on the Platform.
25superph implements appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 25superph will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.
Security Reminder: While 25superph takes extensive measures to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any suspected unauthorized access.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by 25superph:
Request a copy of the personal information we hold about you and information about how it is processed.
Request correction of inaccurate or incomplete personal information in your 25superph account.
Request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Object to the processing of your personal information for direct marketing purposes or where processing is based on legitimate interests.
Request a copy of your personal data in a structured, commonly used, machine-readable format where technically feasible.
Request that we restrict the processing of your personal information in certain circumstances, such as while a rectification request is being assessed.
To exercise any of these rights, please contact the 25superph Data Protection Officer using the contact details in Section 12. We will respond to all verified data subject requests within fifteen (15) business days. We may require proof of identity before processing your request.
The 25superph Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that personal information has been collected from a person under 21, we will take immediate steps to delete that information and close the associated account.
If you believe that a minor has registered on the 25superph Platform or provided us with personal information, please contact our support team immediately so that we can investigate and take appropriate action.
25superph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, we will provide reasonable advance notice to registered users via email or a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this page will always reflect the most recent revision. Your continued use of the 25superph Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed of how we protect your information.
25superph has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact our DPO.
You may also reach our general customer support team via live chat on the Platform, available 24 hours a day, 7 days a week. Our team aims to respond to all written privacy inquiries within 15 business days.
Support email: support at 25superph.one
If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Six pillars of data protection that every 25superph player benefits from
Every connection between your device and the 25superph Platform is protected by industry-standard 256-bit SSL encryption. Your login credentials, payment details, and personal data are never transmitted in plain text.
25superph's identity verification process protects all players by ensuring that only real, eligible individuals can hold accounts. Your submitted ID documents are stored securely and used solely for verification purposes.
Sensitive data stored on 25superph servers — including financial information and identification records — is encrypted at rest. Access is restricted to authorized personnel on a strict need-to-know basis.
25superph operates in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173). We have appointed a registered Data Protection Officer and follow NPC guidelines for all personal data processing activities.
25superph never sells, rents, or trades your personal information to third-party marketers. Your data is used exclusively to operate your account, comply with regulations, and improve your experience on the Platform.
In the unlikely event of a data security incident, 25superph will notify affected users and the National Privacy Commission promptly and in accordance with the requirements of the Data Privacy Act of 2012.